EPIC Analyst- HIM
Company: Christus Health
Location: Irving
Posted on: October 10, 2024
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Job Description:
Description Summary: The Application System Analyst I serves as
a liaison between system end-users (customers), operational
leaders, additional support resources and vendors to design, build
and optimize their assigned applications in a timely and
high-quality manner. The Systems Analyst I will provide application
support and optimization. They work closely with the Service Desk
to assist in responding to service requests. The Application System
Analyst I must be able to analyze business issues/requirements and
workflows and apply their application knowledge to meet operational
and organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments. Analyze, develop, test, document, educate, implement,
support, and maintain or optimize assigned applications, solutions
and business processes to meet operational and technical
requirements. Collaborates across project borders with other teams.
Thinks outside the box and proposes practical solutions to issues.
Communicates interdependencies with project leadership to
proactively ensure quality and interoperability of design,
configuration. Applies basic understanding of information
technology, including systems, applications, operations, and
support. Utilizes application training, application web site and
application resource materials regularly and effectively. Cleary
understands customer needs and expectations. Accurately documents
business processes and workflows; communicates these with project
team and stakeholders. Maintains a working level understanding of
assigned department operations, processes, and environment.
Provides clear and organized status reporting on key project areas
to be used as external communications to stakeholders. Performs
basic process and requirement analysis, including process mapping
though current flow charts, documents, requirement elicitation, and
specification gathering in support of root cause problem solving
and negotiating creative solutions. In addition, using current and
projected data, provides recommendations in assigned application.
Responsible for completing basic gap analysis, and providing
recommendations. Consistently follows up with end users. Able to
ask the right questions to obtain understanding of end user issues
and needs. Seeks information from others when end user issues
appear to pose significant risks. Demonstrates decision making
based on facts (vs assumptions); Routinely researches multiple
avenues to identify viable options. Contributes to strategy
discussions by identifying options with associated pros and cons
with team members. Adhere to organization standards for system
configuration and change control. Demonstrates core technical
proficiency in application. Able to independently design and
configure application. Has a basic understanding of and performs
fact/data gathering and analysis with limited direction. Designs
basic workflows. Begins to demonstrate mastery of at least one
application. Collaborate and develop strong relationships with end
user communities, customers and business partners. Collaborate with
Operational Leaders to focus on standardized best practice workflow
processes and content to ensure alignment across all ministries, to
create efficiencies, and to ensure optimal operational processes.
Coordinates code changes with appropriate vendor related to
financial and business application issues. Collaborates with
Technical Team to identify and infrastructure related issues that
have resulted in application issues. Share industry best practices
from vendors with Operational Leaders. Demonstrates increasing
technical knowledge of the assigned application including
relationships of infrastructure and impact to user if unavailable.
Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution. Follows strict change management processes ensuring
proper approval, testing, and validation of system changes. Written
documentation requires minimal to no edits, has the confidence of
the requestors and project team. Associate is able to recognize
he/her skills, habits, work ethic, and behaviors and use them to
manage his/her work. Associate is able to receive and process
constructive feedback and affect adjustments to his/her skills,
habits, work ethics or behaviors in a positive way. Proactively and
independently troubleshoot and resolve minor incidents and
requests. Completes task with attention to detail and high level of
quality. Performs self-review process prior to completion. Design
configuration require minimal additional QA by peer or lead
analyst. Manages low to medium complexity projects/requests.
Collaborates with team members as needed. Complete in a timely
manner assigned courses within Healthstream, other electronic
tracking tools for educational related material or attend
presentations in person as assigned. Ensure the services that
he/she provides contribute to the successful accomplishment of the
primary mission of the department. Ensures vendors meet agreed upon
SLAs and follow processes. May be required to travel to perform
duties. May be required to work additional hours as needed during
critical problems. Identifies and seizes new opportunities,
displays can-do attitude in good and bad times and steps up to
handle tough issues. Performs other duties as assigned.
Requirements: Associates or Bachelor's degree preferred with a
focus in healthcare, business, or information systems. Ability to
present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change Problem Solving skills
Multitasking skills Work as a team member Proficient in Microsoft
applications including Word, Excel, and PowerPoint Excellent
customer service skills Highly effective written and verbal
communication and interpersonal skills to establish working
relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities 1
Years of experience within healthcare, business, or information
systems discipline Solves minor to moderate incidents with
direction Develops new functionality for requests with direction
Associated certifications on area of focus, preferred For Epic
Analysts: Certified or proficient in assigned Epic module (must be
obtained within 6 months of employment date) Certifications or
Proficiencies must stay current by maintaining new version training
Work Type: Full Time EEO is the law - click below for more
information: We endeavor to make this site accessible to any and
all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact us at (844) 257-6925.
Keywords: Christus Health, Wylie , EPIC Analyst- HIM, Professions , Irving, Texas
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