Epic Analyst Lead - Healthy Planet/Compass Rose
Company: CHRISTUS Health
Location: Tyler
Posted on: October 9, 2024
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Job Description:
Description Summary: The Clinical Informatics Systems Analyst
Lead is primarily responsible for assisting in the operation and
administration of clinical information systems, collaborating with
clinical and technical associates to enhance workflow methodology
and tools. Support responsibilities include application support of
medium to high complexity for acute and non-acute care clinical
applications for a large, multi-regional healthcare system;
provides incident, change and problem management support following
the outlined ITIL processes. This position must possess sufficient
detailed healthcare knowledge and systems expertise to support
assigned clinical application(s). This position requires the
ability to work with minimal supervision. This position is exempt.
Responsibilities: Collaborate with Clinical Informatics colleagues
across the enterprise to drive strategic goals and vision for the
department and CHRISTUS Health Collaborate with Clinical
Informatics colleagues to focus on standardized best practice
workflow processes and clinical content to ensure alignment across
all ministries in order to create efficiencies that improve patient
safety Collaborate with technical colleagues to help identify any
infrastructure related issues that have resulted in clinical
application issues Develop, test, implement, support, and maintain
assigned clinical applications, solutions and business processes to
meet operational and technical requirements Provide end-user
support to clinicians, using critical thinking and troubleshooting
skills Demonstrates strong communication and interpersonal skills
when interacting with other people, both individually and in groups
Demonstrate sound understanding of clinical practice as it pertains
to the integration of clinical information systems and impact on
end users Assist in reporting any identified clinical information
systems compliance issues/concerns and escalate utilizing proper
chain of command Assist with communication to clinical end user
system changes, new functionality, workflow process changes, and
downtime procedures as they relate to the electronic medical record
Foster relationships with ministry leadership and departments such
as Information Services, Quality, Case Management, Revenue Cycle,
and Finance to ensure effective communication, to meet business and
financial requirements Prioritize, coordinate, and implement
updates and requested changes to clinical information systems
Provides effective customer service by being courteous, polite and
friendly at all times May be required to work additional hours as
needed during critical problems. Responsible for other duties and
special projects as assigned Perform in-depth analysis of
workflows, data collection, report details, and other technical
issues associated with clinical information systems Troubleshoot
and/or resolve application issues and escalate more complex issues
as appropriate Demonstrates leadership for team to consistently
provide strong, high-quality outcomes to end users and
stakeholders. Ensures team members adhere to quality standards.
Proactively plans projects and tasks across applications Applies
expert level understanding of assigned clinical/business
operations, processes, and workflows; and accurately documents,
discusses, and identifies dependencies with project team members
and stakeholders. Identifies potential areas of conflict or
roadblocks and works with appropriate leadership to remove or
resolve. Prepares and provides clear and organized project status
reporting to all stakeholders. Coordinates team members to gather
information and prepare organized, consistent, and accurate
reporting. Escalates issues appropriately through the chain of
command. Demonstrates an expert level of application understanding,
and applies expertise to help meet customer goals and outcomes and
set standards. Able to influence operational and clinical project
outcomes. Coaches team members to tackle new problems using
experimentation, including successes and failure experiences.
Inspire creative problem solving beyond standard recommendations
and practice. Organizes and distributes work load to ensure
deliverables meet customer expectations; Mentor assigned Analysts;
Facilitates cross training of team members. Proactively escalates
issues and/or concerns with customer/system service expectations.
Ability to coach in a positive and constructive way to increase
self-awareness in others. Leads process and requirement analysis,
including process mapping through current flowcharts, documenting
plans, requirements elicitation, stakeholder analysis, and
specification gathering on complex projects. Able to independently
understand, analyze, and communicate complex integrated design and
configuration. Able to independently analyze, design, and configure
the application. Ability to teach team members complex design,
configuration. Requirements: Bachelor's degree or 4 years of
clinical/technical application experience in lieu of degree,
strongly preferred Strong knowledge of clinical information
systems, clinical informatics, data management and administration
Advance knowledge of Microsoft Office products Excellent verbal and
written skills, strong interpersonal skills, and the ability to
work independently and as a member of a team Excellent project
management and communication skills, both verbal and written Proven
ability (preferably within Christus) to independently and
successfully lead multidisciplinary team initiatives Proven ability
to enhance, lead and grow others and a strong team dynamic
Preferred 5-7 years previous clinical information systems
experience or equivalent Preferred 2 years project management
experience or equivalent Valid Driver's License Epic
certification/accreditation/self-proficiency in relevant
application required; multiple
certification/accreditation/self-proficiency in relevant
applications preferred. Work Type: Full Time EEO is the law - click
below for more information: We endeavor to make this site
accessible to any and all users. If you would like to contact us
regarding the accessibility of our website or need assistance
completing the application process, please contact us at (844)
257-6925.
Keywords: CHRISTUS Health, Wylie , Epic Analyst Lead - Healthy Planet/Compass Rose, Professions , Tyler, Texas
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