Direct Care Associate

Company: Refuge for Women
Location: Denton
Posted on: April 23, 2025

Job Description:

Refuge for Women is a non-profit, faith-based organization providing specialized care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers safe housing, at no charge to the resident, with around-the-clock care as clients progress through evidence-based, trauma-informed programming. The compassionate staff is trained to help residents work through the program to reclaim their identities and reach their goals to overcome addictions, heal from trauma and develop life skills leading to healthy, balanced living and financial independence. Refuge for Women strives to help each woman complete the program with a vision for her future, equipped to succeed and sustain a life marked with dignity and hope.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

Shift: Mon, Wed, Fri 3-9 pm

Position Overview

The Direct Care Associate (DCA) works in the safe house during the assigned shift to maintain a safe healing environment for residents and provide consistent operations by upholding the program model and resident guidelines. The DCA will maintain strong leadership in any situation, including conflict resolution, crisis response and handling difficult relational dynamics. In addition, she will communicate effectively with residents and hold them accountable as they progress through the program and learn successful life skills. DCAs model healthy relational boundaries in a home environment with the residents and ensure day-to-day program and house activities are carried out.

Summary of Responsibilities

SERVICE

• Assist Program Director in carrying out day-to-day activities with the residents
  SAFETY
  
  • Follow procedures for crisis or other unexpected situations with residents that may arise during assigned shift
    COMMUNICATION
    
    • Complete Communication Log for Program Director at end of each shift
    • Provide pertinent feedback to program directors to ensure continued progress and success of residents
      INTEGRITY
      
      • Uphold resident guidelines, schedule and program requirements during assigned shift
        COLLABORATION
        
        • Work with Program Director, staff, volunteers or other Direct Care Associates to coordinate and provide transportation for medical, recovery meetings, church, grocery shopping, training and employment activities as needed
        • Work with volunteer coordinator as needed for planned volunteer activities and provide input about potential volunteer activities or items needed for the safe house
        • Participate in staff meetings, trainings and development activities
          SANCTITY
          
          • Encourage residents in completion of assigned tasks and classwork as they progress through the program
            Skills and Expectations
            
            • Strong written and verbal communications skills
            • Strong servant leadership and teamwork skills
            • Teachable, self-motivated, organized
            • Loving but firm temperament, willing to take initiative in stressful situations
            • Firm personal boundaries
            • Conflict resolution skills
              Qualifications
              
              • Proficiency with emergency or crisis procedures
              • Must be able to operate a motor vehicle safely and confidently at all times of day or night
              • Knowledge about addict behaviors and trauma is very helpful
              • Familiarity with 12-step or similar healing and recovery program (e.g. Celebrate Recovery)

Keywords: Refuge for Women, Wylie , Direct Care Associate, Other , Denton, Texas