SR. BENEFITS ACCOUNT EXECUTIVE

Company: Marsh LLC
Location: Fort Worth
Posted on: October 24, 2024

Job Description:

JOB TITLE: Sr. Benefits Account Executive JOB TYPE: FLSA Exempt ESSENTIAL DUTIES & RESPONSIBILITIES: Primary Contact with the Producer Manage the Client Insurance Program, utilizing agency management system. - Generally manages small and less complex accounts than the Senior Account Consultant position. - Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:

• A point of contact with the Producer.
• Responsible for sharing knowledge, providing instruction, and delegating tasks to the Account Manager, Call Center, Benefits Admin, Wellness and iCAF, and any team member not specifically identified, - as per Benefits Timeline.
• Inform Producer of upcoming deadlines and events.
• Maintain R: Drive/client files as per Department Guidelines.
• Manage "workflows" and administration as per Benefits Timeline.
• Manage and monitor administration of client benefit programs.
• Research and answer questions regarding client benefit plans, claims billings, etc.
• Coordinate and/or deliver Wellness presentations for the client to understand full scope of MMA vendor capabilities.
• Demonstrate proactive work style and does not have to be asked or reminded of tasks. Demonstrates a leadership role in all aspects of job performance both within the office as well as with clients.
• In absence of more senior team members, provide direction and guidance to other team members when appropriate. Primary Contact with the Market Place
  • Build and maintain vendor relationships.
  • Manage renewal bid/RFP strategy and process.
  • Manage ongoing carrier/TPA/Vendor renewal negotiations on clients' behalf.
  • Oversee and monitor creation and maintenance of marketing binder as per Department guidelines and Benefit Timeline.
  • Oversee and monitor follow up with carriers to ensure they have everything needed to quote clients' insurance programs. -
  • Oversee and monitor preparation of market spreadsheets.
  • Monitor and take appropriate action to ensure satisfactory vendor performance. -
  • Stay up-to-date on carrier plans and websites.
  • Negotiate with carriers on cost and program design.
  • Assist bSwift team with completion of the bSwift requirements document for any assigned clients that are engaging bSwift as their ben admin and online enrollment technology.
  • Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager. Primary Contact with the Client
    • Responsible for adherence to MMA Benefit Timeline Checklist to ensure appropriate level of service to client.
    • Oversee development and preparation of communication booklets as per Department Guidelines and Benefit Timeline.
    • Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
    • Coordinate, present, and attend client meetings.
    • Responsible for visibility with client through occasional lunches and on-site visits.
    • Schedule mid-year and renewal meetings; prepare materials used in these meetings.
    • Enrollment Meetings - Coordinate meeting agenda and times with client and carriers and conduct meetings as necessary.
    • Develop stewardship report based on workflows in Benefit Point.
    • Capable of Gathering and Analyzing ICAF, Milliman, Aggregate and DMW reports.
      • Initiate own correspondence with clients. - Ensure that these items are delivered or mailed to clients on a timely basis.
      • Visit clients with or without Producer as necessary throughout the year with demonstrated meeting purpose (i.e., pre renewal meeting, post renewal meeting, safety/loss control meeting, and gathering information, delivering policies, collecting payments ---.etc.). Delegate to the Account Manager
        • Document compliance with Renewal Timeline and task completion by appropriate team member.
        • Ensure that at a minimum the Account Manager performs all tasks identified in the Account Manager job description as well as the renewal timeline.
        • Manage development and preparation of communication booklets as per Department Guidelines and Benefit Timeline.
        • Manage development and preparation of Request for Proposal.
        • Manage development and preparation of client presentation materials / all client deliverables
        • Enrollment Meetings - Coordinate meeting agenda and times with Client and Carriers and conduct meetings as necessary.
        • Actively demonstrated ability to delegate to Account Manager.
        • Ensure documentation to support actions and services necessary to meet client program needs are properly documented and filed in ImageRight. Check the Insurance Contract & Compliance
          • Review Summary Plan Descriptions. Communicate any corrections directly to vendors and ensure that SPD is updated and correct prior to sending final version to client.
          • Responsible for personally checking all client policies.
          • Oversee Compliance functions to include but not limited to:
            • Benefit Timeline Checklist
            • Healthcare Reform Checklist
            • Self-Funded SPD Checklist
            • Stop Loss Checklist
            • Admin Agreement Checklist
            • Compliance oversight for "Schedule A" request from carriers, Form 5500, Medicare Part D Disclosures and CMS Reporting, HIPAA and ERISA and COBRA.
            • Review first bill following renewal for each line of coverage to ensure sold rates/enrollment counts are accurate. Teamwork Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:
              • Begin to demonstrate appropriate judgement regarding what tasks are managed at their level or those that need to be delegated.
              • Begin to delegate tasks to Account Manager, as well as outsourcing teams, as appropriate.
              • Ensure tasks from both Account Manager and outsourcing team are completed as directed.
              • Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager job description.
                • Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, carriers/vendors, and agency employees with courtesy and respect, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.
                  • Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
                  • Perform other duties as assigned by the Director of Client Services. REQUIREMENTS:
                    • Education: - Bachelor's Degree preferred.
                    • Maintain Group 1 License.
                    • (Internal) 3-4 years of Benefits Account Manager experience preferred.
                    • (External) Minimum of 3-5 years of small market Benefits Account Executive experience preferred.
                    • Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path.
                    • If no designation, then 5-7 years of experience as an Account Executive preferred but not required.
                    • Possess operational knowledge of Word, Excel, Power Point Publisher and current internet technologies.
                    • Ability to travel to meet client service needs.
                    • Ability to speak professionally and comfortably in front of others.
                    • Demonstrate ability to multi-task, prioritize work.
                    • Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekend, if necessary.
                    • Bilingual Spanish a major plus.
                    • Ability to service our clients, vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
                    • Ability to be proactive (Does not have to be asked or reminded of tasks. Demonstrates a leadership role with the client in the overall administration of the Benefits Program).
                    • Mastery level knowledge of fully insured benefits products, services, market dynamics, carriers/vendors.
                    • Functional knowledge of wellness programs (both carrier-based as well as proprietary/client specific strategies), and client advocacy concepts. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. - #MMASW #LI-CR1

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