Epic Analyst - Hospital Billing
Company: CHRISTUS Health
Location: Tyler
Posted on: October 12, 2024
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Job Description:
Description Summary: The Application System Analyst II serves as
a liaison between system end-users (customers), operational
leaders, additional support resources and vendors to design, build
and optimize their assigned applications in a timely and
high-quality manner. The Systems Analyst II will provide
application support and optimization. They work closely with the
Service Desk to assist in responding to service requests. The
Application System Analyst II must be able to analyze business
issues/requirements and workflows and apply their application
knowledge to meet operational and organizational needs. Project
implementation responsibilities include collaborating with
customers contributing to the analysis, testing, and documentation
and implementation of medium to high complexity activities of
assigned software. This position must possess sufficient detailed
healthcare knowledge and systems expertise to implement medium to
high complexity assigned application with minimal guidance. The
Associate must be a self-motivated individual with exceptional
communication and interpersonal skills and the ability to work well
in team environments. Responsibilities: Analyze, develop, test,
document, educate, implement, support, and maintain or optimize
assigned applications, solutions and business processes to meet
operational and technical requirements. Collaborates across project
borders with other teams. Thinks outside the box and proposes
practical solutions to issues. Provides oversight and project
management to assigned tasks. Demonstrates a solid/working level of
subject matter expertise in providing support to projects,
customers, and other teams, while proactively working to improve
and obtain new expertise in application/system in assigned areas.
Utilizes application training, application web site and application
resource materials regularly and effectively and is able guide
newer team members in utilizing these resources. Thorough knowledge
and understanding of operations, can proactively identify
opportunities to enhance customer usability, efficiency and/or
experience. Represents user needs and expectations in larger, more
complex system updates and enhancements. Provides clear and
organized status reporting on key project areas to be used as
external communications to stakeholders. Performs working level
process and requirement analysis, including process mapping though
current flow charts, documents, future needs/plans, requirement
elicitation, stakeholder analysis, and specification gathering to
deliver cross team solutions. Responsible for completing working
level gap analysis, and providing recommendations. Able to clearly
articulate complex design, configuration issues to end users and
project stakeholders. Maintains relationship with end user
leadership post-engagement. Proactively addresses end user
conflicts. Contributes to strategy discussions by identifying
options with associated pros and cons with team members.
Facilitates making timely decisions; makes sound decisions even in
the absence of complete information. Recognizes when a quick 80%
resolution will suffice. Adhere to organization standards for
system configuration and change control. Strong technical
proficiency in application-specific design and configuration.
Ability to clearly articulate and communicate core design,
configuration concepts to end users. Able to independently analyze,
design, and configure the application. Able to teach design,
configuration concepts to new team members. Collaborate and develop
strong relationships with end user communities, customers and
business partners. Collaborate with Operational Leaders to focus on
standardized best practice workflow processes and content to ensure
alignment across all ministries, to create efficiencies, and to
ensure optimal operational processes. Coordinates code changes with
appropriate vendor related to financial and business application
issues. Collaborates with Technical Team to identify and
infrastructure related issues that have resulted in application
issues. Share industry best practices from vendors with Operational
Leaders. Demonstrates increasing technical knowledge of the
assigned application including relationships of infrastructure and
impact to user if unavailable. Serves as a liaison between business
operations and providers, internal information technology, system
users and vendors working within the defined project objectives for
issue and problem resolution. Follows strict change management
processes ensuring proper approval, testing, and validation of
system changes. Written documentation delivered to end users and
leadership shows consistency and attentive review. Is a team player
and able to proactively communicate issues and concepts to project
leadership. Associate periodically reviews and auto-corrects
his/her skills, habits, work ethic, and behaviors and manages
his/her work in an effective and agreeable way among peers.
Associate is sensitive and aware of how others perceive them and
take care to ensure smooth and effective working relationships and
environments. Proactively and independently troubleshoot and
resolve moderate incidents and requests without direction.
Maintains high standards for quality of work for self and others.
Provides oversight and feedback on team member design,
configuration and deliverables. Manages medium complexity
projects/requests. Collaborates with team members as needed.
Proactively evaluates all new release and functionality of
applications. Complete in a timely manner assigned courses within
Healthstream, other electronic tracking tools for educational
related material or attend presentations in person as assigned.
Ensure the services that he/she provides contribute to the
successful accomplishment of the primary mission of the department.
Escalates when SLAs are breached or appropriate vendor action is
not occurring. May be required to travel to perform duties. May be
required to work additional hours as needed during critical
problems. Assist in preparation and conducting of continuing formal
or informal training session for users and co-workers. Identifies
and seizes new opportunities, displays can-do attitude in good and
bad times and steps up to handle tough issues. Performs other
duties as assigned. Requirements: Associates or Bachelor's degree
preferred with a focus in healthcare, business, or information
systems. Ability to present complex data in meaningful method,
i.e., charts, graphs Ability to adjust to and implement change
Problem Solving skills Multitasking skills Work as a team member
Proficient in Microsoft applications including Word, Excel, and
PowerPoint Excellent customer service skills Highly effective
written and verbal communication and interpersonal skills to
establish working relationships that foster optimal quality
teamwork and education Strong organizational skills in managing
multiple priorities 3 Years of experience 2 years within
healthcare, business, or information systems Solves moderate
incidents without direction Develops new functionality for requests
with little direction Works in a team setting, sharing information
and assisting other junior level team members Possesses detailed
healthcare knowledge and systems expertise Makes decisions
regarding own work on primarily routine cases Works under minimal
supervision, uses independent judgment requiring analysis of
variable factors Collaborates with senior team members to develop
approaches and solutions Mentors and may train team members within
own functional or application Associated certifications on area of
focus, preferred For Epic Analysts: Certified or proficient in
assigned Epic module (must be obtained within 6 months of
employment date) Certifications or Proficiencies must stay current
by maintaining new version training Work Type: Full Time EEO is the
law - click below for more information: We endeavor to make this
site accessible to any and all users. If you would like to contact
us regarding the accessibility of our website or need assistance
completing the application process, please contact us at (844)
257-6925.
Keywords: CHRISTUS Health, Wylie , Epic Analyst - Hospital Billing, Healthcare , Tyler, Texas
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