Associate Manager, Digital & Technology Operations (on-prem)

Company: KFC Corporation
Location: Plano
Posted on: November 13, 2024

Job Description:

Title: Associate Manager, Digital & Technology Operations (On-Prem)Location: Plano, TexasCompensation: -$93,800 - $110,400
What You'll Be Serving Up:
To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management of kiosks, front-of-house (FOH) and back-of-house (BOH) technologies, digital menu boards, and the scaling of technology solutions.
Here's How You'll Spice Things Up:

• 
  
• On-Premise Channel Management: Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
  
• Technology Management: Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and KMS.
  
• Digital Menu Boards: Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
  
• Kiosk and Self-Service Technology: Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
  
• Tech Scaling: Develop and execute strategies to scale on-premise technology solutions across restaurants.
  
• Performance Monitoring: Continuously analyze performance data to identify opportunities for improvement and optimize operations.
  
• Collaboration: Work closely with cross-functional teams to align on-premise operations with overall business objectives.
  
• Digital Platform Commercialization and Integration: Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth
  
• Improve the -customer experience.
  
  What You Bring to the Table:
  Education:
  
  • 
    
  • Bachelor's degree in business, Engineering, Technology, or a related field required.
    
    Experience:
    
    • 
      
    • Minimum of 5 years of experience in on-premise operations, technology management, or a related field.
      
    • Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
      
      Skills:
      
      • 
        
      • Strong project management and analytical skills.
        
      • Excellent communication and collaboration skills.
        
      • Experience with FOH and BOH technologies, digital menu boards, and kiosks.
        
      • Ability to manage multiple projects and drive technology performance improvements.
        
        What's In It for You:
        At KFC, your work will drive innovation and create finger-lickin' good experiences for millions of customers. Join us and help shape the future! Apply now!
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Keywords: KFC Corporation, Wylie , Associate Manager, Digital & Technology Operations (on-prem), Executive , Plano, Texas